Return, exchange and cancellation

Refunds (store credit) and Exchange

If the garment that you have purchased is not the right size or fit, we will exchange the size for you if informed within 7 days of date of delivery of the garments. You can exchange your order for another size or credit note (1 year validity). 

We can only exchange the size of the garment (subject to availability of pieces), and not the design or colour. 

Steps for exchange or obtaining store credit:

  • Please email your exchange request at medhakinger@thebecomingcommunity.co 
  • Mail subject line should have 'EXCHANGE - Name mentioned on the order - Order number'
  • In the email, please mention the item you have received, your contact number, the size you would like to exchange it with or whether you would like to receive store credit 
  • Upon receiving these details, our team will share the return address with you; You can send your exchange piece back to us with your order number on a slip or piece of paper. The shipping cost of sending it back is borne by the customer.)
  • We request you to ship the garment to us in event of return/exchange. We have to receive the package with 15 days of delivery
  • Once received and verified that the return sent has NOT been worn, used, washed, altered, damaged and retains its original tags - We will process your exchange and ship out the requested exchange size at no additional courier charges. Please do not make multiple folds to the garment or packaging.
  • COD charges of INR 150/- if applicable will be deducted for store credit
  • In case the product does not meet our return/exchange requirements, we reserve the right to refuse the exchange.
  • We do not offer refund or exchange for products purchased during sales
  • If you are not comfortable with the product, we will ensure we have a detailed talk with you to understand your requirements
  • No returns and exchange is available for international shipments

If desired size is not available, we suggest you:

  • choose another product of the same or higher value (or)
  • we will provide you a credit note against it

Please note, we do not have a second exchange policy. 

As we follow BODY measurements and NOT garment measurements, we assist you with your size requirements, ensuring you do not have to undergo the hassle of an exchange. Please refer to the size guide and product care page, and reach out to us if you need help in understanding your size or want to look at the outfits on a video call or in-person.

Damaged or incorrect order 

  • Please inspect your order upon reception and email us within 24 hours of delivery with photos/videos if the item is defective, damaged or if you have received the wrong item. So that we can evaluate the issue with urgency and make it right. In this case, we will have the product collected.
  • If you would like to exchange a faulty item, please be aware that we can ONLY replace it for the same product.

Store credit:

Store credit can be redeemed at checkout when shopping on our website www.thebecomingcommunity.co and will be valid for one year from the date of confirmation of QC process after receiving the piece. It cannot be broken into parts or clubbed with any other discount or offer. Items purchased via credit note, will not be applicable for another exchange.

    Return

    Refunds are processed in the form of a credit note with 1 year validity. The process and terms mentioned above are applicable for availing the credit note. 

    Cancellations: 

    If you wish to cancel your order, we can do so if the piece has not been shipped yet.